Privacy Policy

Last updated: April 2026

The Life Matters (“we”, “us”, “our”) is committed to protecting the privacy and personal information of everyone who visits our website or contacts us for support. This Privacy Policy explains what information we collect, how we use it, and the rights you have under UK data protection law.

1. Who we are

The Life Matters is a UK children’s mental‑health charity providing early intervention for self‑harm and suicide prevention. We act as the “data controller” for the personal information we collect.

2. Information we collect

We may collect and process the following types of information:

2.1 Information you provide directly

• Contact details (name, email address, phone number)
• Information submitted through our contact form
• Information provided when making a referral
• Any messages or enquiries you send to us

2.2 Information collected automatically

When you visit our website, we may collect basic technical information such as:

• IP address
• Browser type
• Device type
• Pages visited and time spent on the site

This information helps us understand how our website is used and improve its performance. It does not identify you personally.

2.3 Cookies

Our website uses essential cookies to function correctly. For more information, please see our Cookie Policy.

3. How we use your information

We use personal information to:

• Respond to enquiries and messages
• Process referrals for support
• Provide information about our services
• Improve our website and user experience
• Meet our legal and safeguarding responsibilities

4. Legal basis for processing

We process personal information under the following lawful bases:

• Consent — when you contact us or submit a form
• Legitimate interests — to operate and improve our services
• Legal obligations — particularly in relation to safeguarding

5. How we store and protect your information

We take data security seriously. Personal information is stored securely and only accessed by authorised members of our team. We use appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access.

6. How long we keep your information

We only keep personal information for as long as necessary to fulfil the purpose it was collected for, including legal, safeguarding or reporting requirements. When information is no longer needed, it is securely deleted.

7. Sharing your information

We do not sell or share your personal information with third parties for marketing purposes.

We may share information when required by law or safeguarding duties, or when working with trusted partners who help us deliver our services (for example, secure email or hosting providers). These partners must keep your information safe and comply with data protection law.

8. Your rights

You have the following rights under UK GDPR:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Children’s information

We take extra care when handling information about children and young people. Any information shared with us through referrals or support services is treated with strict confidentiality and processed in line with our safeguarding responsibilities.

10. Links to other websites

Our website may contain links to external sites. We are not responsible for the privacy practices of other organisations, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will always show the latest version.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Life Matters
Email: thelifematters@outlook.com
Phone: 01634 714088